Refund Policy

1. Subscription Refunds

• Monthly Subscriptions: You may request a full refund within 3 calendar days of the initial charge. Refund requests must be submitted via our contact page or by emailing billing@skillnexus.uk.
• Annual Subscriptions: You may request a full refund within 7 calendar days of the initial charge. After 7 days, refunds are prorated based on the unused portion of the subscription.
• Upgrades/Downgrades: If you upgrade or downgrade your subscription, the new rate applies immediately. Refunds for the unused portion of the previous tier are prorated and credited to your account.
• Renewals: Automatic renewals are subject to the same refund policy as the initial subscription.

2. API Credits (SKNX) – Non-Refundable

• SKNX API credits are non-refundable once purchased.
• Credits remain valid for 12 months from the date of purchase.
• If you experience technical issues preventing you from using your credits, please contact support for assistance—we may offer replacement credits at our discretion.
• Unused credits do not qualify for cash refunds or transfers.

3. Dataset Purchases – Non-Refundable

• All dataset purchases are final sale and non-refundable.
• Due to the digital nature of our datasets, we cannot accept returns or issue refunds after delivery.
• If you experience issues with your dataset download, please contact support within 7 days of purchase for assistance.

4. How to Request a Refund

• Submit a refund request via our contact page or email Billing.
• Please include your account email and order reference number.
• Refunds are processed within 5–10 business days.
• You will receive a confirmation email once the refund has been initiated.

5. Contact Information

For any questions regarding refunds or billing:

View full Terms of Service for complete details.

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